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Outage in nyris

Partial outage on the hybrid search context model

Resolved Major
November 18, 2025 - Started 3 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are experiencing a significant degradation in our Hybrid Search functionality since 10am today morning. Users may observe slow response times, intermittent outages, and poor or irrelevant search results when performing hybrid searches. We are investigating the issue.
Components affected
nyris Visual search

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2025 09:27AM

This incident has been resolved.

MONITORING 3 months ago - at 11/18/2025 10:07PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 11/18/2025 06:47PM

A fix has been implemented and we are monitoring the issue.

IDENTIFIED 3 months ago - at 11/18/2025 06:46PM

The issue has been identified and the fix is being implemented.

INVESTIGATING 3 months ago - at 11/18/2025 06:45PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/18/2025 06:44PM

We are experiencing a significant degradation in our Hybrid Search functionality since 10am today morning. Users may observe slow response times, intermittent outages, and poor or irrelevant search results when performing hybrid searches. We are investigating the issue.

Latest nyris outages

INFRA-3087 - 4 months ago
INFRA-3077 - 4 months ago
Elevated error rates - over 1 year ago
DEV-2783 Recommend API returns empty result sets - over 1 year ago
NYRIS-6007 Occasional timeouts when using visual search or recommendations - over 2 years ago

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