Outage in Observe

2025-08-21 Ingest latency in US West (Oregon) Limited Customers

Resolved Major
August 21, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We’ve identified an issue causing significant dataset staleness in the following regions: US West (Oregon) Limited Customers. As a result, some users may experience dataset staleness up to 12 hours. Currently there is no risk of data loss. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/21/2025 03:09PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/21/2025 02:41PM

Dataset freshness is recovering, with most datasets now at nominal levels. Monitoring will continue until all datasets have been fully restored.

IDENTIFIED about 1 month ago - at 08/21/2025 02:04PM

We have identified the issue and are monitoring the recovery of datasets that are not meeting their freshness goals. We will continue to provide updates as we have them for the recovery progress.

INVESTIGATING about 1 month ago - at 08/21/2025 01:25PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 08/21/2025 01:25PM

We’ve identified an issue causing significant dataset staleness in the following regions: US West (Oregon) Limited Customers. As a result, some users may experience dataset staleness up to 12 hours. Currently there is no risk of data loss. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience!

Latest Observe outages

2025-09-18 Ingest Latency - 3 days ago
2025-09-17 Ingest Issues in US West (Oregon) 1 - 4 days ago
2025-09-12 - Slow dataset searches - 9 days ago
2025-09-05 - Higher Rate of 50x Errors - US West (Oregon) 1 - 16 days ago
We are currently aware that some users may be unable to log in or may encounter unexpected permission errors when accessing the platform. Our engineering team is actively investigating the issue. - 24 days ago

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