Outage in observeai

[API & Reporting] Data freshness

Resolved Minor

November 13, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected. We will be providing regular updates on this matter.

Components affected

observeai API

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 11/14/2024 04:21PM

All Observe.AI Reporting and API services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center.

Thank you!
Observe.AI Technical Support

MONITORING about 1 month ago - at 11/13/2024 10:49PM

The last portion of the backlog is currently syncing and we are closely monitoring its progress.

We will send an update once the data for the time window is current.

IDENTIFIED about 1 month ago - at 11/13/2024 09:03PM

The backlog of calls is in the process of being restored to the API and reporting areas with work consistently being done to speed up this progress to get back to the current.

We will continue to provide updates as they are available.

INVESTIGATING about 1 month ago - at 11/13/2024 04:01PM

We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected.

We will be providing regular updates on this matter.

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