Outage in observeai

[Interaction Processing] Degraded Performance

Resolved Minor
July 23, 2025 - Started 3 months ago - Lasted about 19 hours
Official incident page

Incident Report

We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation. Thank you for your patience, Observe.AI Technical Support
Components affected
observeai System Wide observeai Calls Tab

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/24/2025 12:35PM

The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved.

If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us

Thank you,

Regards,
Observe.AI Technical Support Team

MONITORING 3 months ago - at 07/23/2025 07:29PM

Calls are being processed at an accelerated rate to clear the backlog. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.

INVESTIGATING 3 months ago - at 07/23/2025 06:05PM

We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation.

Thank you for your patience,
Observe.AI Technical Support

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