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Outage in Ocean Insights

Upgrade to TLS 1.2 or higher before 31-Jan-2025

Resolved Minor
January 21, 2025 - Started about 1 year ago - Lasted 15 days
Official incident page

Incident Report

Dear Valued Customer, This is a reminder that project44 will discontinue support for TLS 1.0 and TLS 1.1 protocols effective January 31, 2025. To ensure uninterrupted service, we kindly request you to upgrade to TLS 1.2 or higher at the earliest convenience. Steps to Take: Upgrade to TLS 1.2 or Higher: Confirm that your client, SDK, or tooling supports TLS 1.2 or a more recent version. Update Environments: Update any relevant operating systems, libraries (e.g., OpenSSL), or dependencies to enforce TLS 1.2 or higher. Validate Configuration: Ensure your code or API consumers are explicitly configured to support TLS 1.2+ and do not fallback to outdated protocols. We recommend coordinating with your IT or Engineering team to implement these changes promptly. If you have any questions or concerns, please feel free to reach out to your Customer Success Manager (CSM) or contact us at support@project44.com. Regards, Abhra Roy Choudhury

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/05/2025 04:33PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/21/2025 04:47PM

Dear Valued Customer,

This is a reminder that project44 will discontinue support for TLS 1.0 and TLS 1.1 protocols effective January 31, 2025. To ensure uninterrupted service, we kindly request you to upgrade to TLS 1.2 or higher at the earliest convenience.

Steps to Take:

Upgrade to TLS 1.2 or Higher:
Confirm that your client, SDK, or tooling supports TLS 1.2 or a more recent version.

Update Environments:
Update any relevant operating systems, libraries (e.g., OpenSSL), or dependencies to enforce TLS 1.2 or higher.

Validate Configuration:
Ensure your code or API consumers are explicitly configured to support TLS 1.2+ and do not fallback to outdated protocols.

We recommend coordinating with your IT or Engineering team to implement these changes promptly.

If you have any questions or concerns, please feel free to reach out to your Customer Success Manager (CSM) or contact us at support@project44.com.

Regards,
Abhra Roy Choudhury

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