Outage in Ocean Insights

Temporary Freeze on Movement UI when Accessing RCA Historical Shipment List Page

Resolved Minor

February 04, 2025 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Valued Customer, We are experiencing an issue where navigating to the Root Cause Analysis (RCA) historical shipment list page temporarily freezes the Movement UI. Customers using Root Cause Analysis-FTL and Ocean may experience unresponsiveness, where actions or clicks are not registered. The only possible action at this point is to reload the page from the browser. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Khasim Shaik Engineer, Customer Support Operations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/04/2025 12:50PM

This Incident has been Resolved.

MONITORING about 1 year ago - at 02/04/2025 11:05AM

Dear Valued Customer,

We are pleased to inform you that the disruption with Root Cause Analysis (RCA) historical shipment list page has been resolved.
Our team is actively monitoring the system to ensure continued stability and optimal performance.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sai Viswanath
Support Operations Specialist

IDENTIFIED about 1 year ago - at 02/04/2025 08:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/04/2025 07:09AM

Dear Valued Customer,

We are experiencing an issue where navigating to the Root Cause Analysis (RCA) historical shipment list page temporarily freezes the Movement UI. Customers using Root Cause Analysis-FTL and Ocean may experience unresponsiveness, where actions or clicks are not registered. The only possible action at this point is to reload the page from the browser.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Khasim Shaik
Engineer, Customer Support Operations

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