Temporary Freeze on Movement UI when Accessing RCA Historical Shipment List Page

This Incident has been Resolved.

Dear Valued Customer,

We are pleased to inform you that the disruption with Root Cause Analysis (RCA) historical shipment list page has been resolved.
Our team is actively monitoring the system to ensure continued stability and optimal performance.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sai Viswanath
Support Operations Specialist

The issue has been identified and a fix is being implemented.

Dear Valued Customer,

We are experiencing an issue where navigating to the Root Cause Analysis (RCA) historical shipment list page temporarily freezes the Movement UI. Customers using Root Cause Analysis-FTL and Ocean may experience unresponsiveness, where actions or clicks are not registered. The only possible action at this point is to reload the page from the browser.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Khasim Shaik
Engineer, Customer Support Operations