Outage in Ocean Insights

Delayed shipment updates for Parcel Tracking (NA)

Resolved Minor

February 10, 2025 - Started about 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

Dear valued Customer, We are experiencing a disruption at our end due to which some parcel Tracking and shipment updates might be delayed. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Nihal Sayed Engineer, Customer Support Operations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/10/2025 04:56PM

Dear Valued Customer,

The incident has been resolved.

Best Regards,
Sai Viswanath
Support Operations Specialiast

INVESTIGATING about 1 year ago - at 02/10/2025 02:45PM

Dear Valued Customer,

We would like to inform you that our engineering team is actively investigating the issue. We will provide you with updates as soon as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sai Viswanath
Support Operations Specialiast

INVESTIGATING about 1 year ago - at 02/10/2025 05:15AM

Dear valued Customer,

We are experiencing a disruption at our end due to which some parcel Tracking and shipment updates might be delayed. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Nihal Sayed
Engineer, Customer Support Operations

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