Outage in Ocean Insights

Disruption in LTL Services

Resolved Major
February 20, 2025 - Started 20 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing an issue with our LTL rating services, which may result in errors when attempting to obtain rates. Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Nihal Sayed Support Operations
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/20/2025 09:33AM

Dear Valued Customer,

We are pleased to inform you that the disruption for LTL Services has been fully resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nihal Sayed
Support Operations

MONITORING 20 days ago - at 02/20/2025 06:39AM

Dear Valued Customer,

Our engineering team has resolved the issue and is actively monitoring the system's health. The LTL services are now operational. We will provide a final update once the monitoring is successfully completed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nihal Sayed
Support Operations

IDENTIFIED 20 days ago - at 02/20/2025 05:31AM

Dear Valued Customer,

Our engineering team has identified the issue and is working on a resolution as a high priority. The team has determined that the impact of the issue will cause customers to experience intermittent issues with the LTL services.

Regards,
Nihal Sayed
Support Operations

INVESTIGATING 20 days ago - at 02/20/2025 04:34AM

Dear Valued Customer,

We are currently experiencing an issue with our LTL rating services, which may result in errors when attempting to obtain rates.

Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nihal Sayed
Support Operations

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