Outage in Ocean Insights

Container Track & Trace (CTT) - Disruption

Resolved Minor

March 21, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Valued Customer, We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform. Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available. Regards, Abhra Roy Choudhury

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/21/2025 11:33PM

Dear Valued Customer,

As per our monitoring, this issue is now resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya Pratap Singh
Support Operations Specialist

MONITORING 11 months ago - at 03/21/2025 08:35PM

Dear Valued Customer,

We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. The CTT platform is now fully accessible, and customers will no longer experience any issues when viewing shipments.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya Pratap Singh
Support Operations Specialist

IDENTIFIED 11 months ago - at 03/21/2025 07:46PM

Dear Valued Customer,

Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya Pratap Singh
Support Operations Specialist

INVESTIGATING 11 months ago - at 03/21/2025 04:39PM

Dear Valued Customer,

We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform.

Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available.

Regards,
Abhra Roy Choudhury

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