Odysseyware Outage History

Imagine Edgenuity experienced a major service incident where students encountered error messages when attempting to complete some activities. The issue affected the platform's core learning functionality for 6.3 hours. The technical team identified the root cause, implemented a solution, and restored normal service allowing students to resume their activities without difficulty.

A major service incident affected Odysseyware's EdgeEX and IL Classroom products, preventing students from uploading submissions for questions and activities. The issue was resolved after 12 minutes, allowing users to resume normal activities.

Odysseyware experienced a 14.7-hour service disruption where users encountered login failures, navigation errors, missing essay scores, and system slowness. The incident affected multiple products within the platform, preventing normal user activities. The team implemented a fix and monitored the system before confirming full resolution, allowing users to resume normal activities.

Odysseyware experienced intermittent issues for 21.8 hours where some users encountered login failures from the Product Selection Page, navigation errors, and system slowness. The incident affected multiple products within the platform, preventing normal user activities. The issues have been resolved and users can now resume normal activities without difficulty.

Odysseyware experienced a major service incident where users were unable to login from the Product Selection Page, affecting access to multiple products. The issue lasted approximately 1 hour and was actively investigated by the technical team. The problem was resolved and users were able to resume normal activities without difficulty.

Imagine Math and Imagine Math Facts experienced a major service disruption where some students and educators were unable to log in to the platform. The login issue affected user access to both educational applications for approximately 3.5 hours. The problem was resolved and users were able to resume normal activities.

Students using Odysseyware's Imagine+ Assessment encountered error messages when attempting to complete diagnostic tests, preventing them from accessing the assessment functionality. The service disruption lasted approximately 1.9 hours before the technical team resolved the issue and restored normal access to the platform.

Odysseyware experienced a login issue that prevented users of Instructional Services and Academies from accessing the platform through the Imagine Learning Virtual Portal. The incident lasted 15 minutes before service was restored and users could resume normal activities.

Odysseyware experienced a major service incident where users were unable to log in across multiple products. The login authentication system was affected, preventing users from accessing their accounts and resuming normal activities. The issue was resolved within 16 minutes, restoring full login functionality.

Imagine Learning Classroom experienced a major outage affecting user access and functionality, with some users unable to load the application web page or log in, while others faced slow-loading or failing pages. The incident lasted 2.6 hours and impacted the core learning platform used by students and educators. The team implemented a solution and monitored the system before confirming full resolution, allowing users to resume normal activities.