Odysseyware Outage History

Students and teachers experienced errors when using Imagine Edgenuity and Imagine EdgeEX services. The incident lasted 6.4 hours and affected users' ability to access and use the educational platforms normally. The issue was resolved and users were able to resume their activities without difficulty.

Imagine Edgenuity experienced an issue where scoring alerts were incorrectly appearing for uncounted or auto-graded activities, affecting educators using the platform. The problem impacted course functionality and grading workflows for approximately 3 hours. The team identified the root cause, deployed a solution, and confirmed that users could resume normal activities without difficulty.

Odysseyware's Imagine Edgenuity platform experienced a service disruption where administrator-created schedules failed to run properly. The incident affected users' ability to access scheduled activities and lasted approximately 7 days. The issue was resolved on April 16th, restoring normal schedule functionality for all users.

Twig Science users experienced intermittent issues accessing class data within the product for approximately 1.5 hours. The technical team identified the root cause and implemented a fix. The incident was fully resolved with normal access to class data restored.

Odysseyware and other Imagine Learning products experienced an issue where roster changes made within 12 hours were not properly reflected across the platforms, affecting educators and students who rely on up-to-date class rosters. The team implemented a fix and monitored the results before fully resolving the incident. The issue lasted approximately 21.3 hours from identification to resolution.

Imagine Edgenuity experienced an issue where schedules created by administrators were not running properly. The problem affected administrative scheduling functionality within the platform for 4.5 hours. The issue was resolved and users were able to resume normal activities.

Imagine Edgenuity and Imagine Purpose 6–12 experienced a major service disruption lasting 5.4 hours, causing students and educators to encounter intermittent errors, slow performance, and unexpected logouts. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities without further issues.

Odysseyware experienced an issue where real-time reports across multiple products were not displaying the most recent data. The incident lasted 2.1 hours and affected users' ability to access current reporting information. The team implemented a solution and confirmed full resolution after monitoring the fix.

Teachers using Imagine Edgenuity were unable to download student uploaded assignments for 5.8 hours due to a service issue. The technical team identified the root cause and deployed a solution to restore full functionality. Normal operations resumed after a monitoring period to ensure stability.

Odysseyware experienced a major service incident where users on Chromebooks and iPads were unable to log in using Clever or ClassLink authentication services. The technical team implemented a solution and monitored the system to ensure stability. The incident was fully resolved after 1.6 hours, allowing users to resume normal activities.