Odysseyware Outage History

Imagine Illustrative Mathematics 6-8 experienced a complete access outage lasting 38 minutes, preventing all users from accessing the product. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities.

Some students experienced error messages when attempting to open Imagine Edgenuity courses within Odysseyware's Instructional Services and Academies platform. A temporary workaround was available by clearing browser cookies while the team worked on a permanent fix. The issue was resolved after 26.6 hours, allowing students to resume their coursework normally.

Odysseyware experienced a major login issue that prevented users from accessing Imagine Learning Classroom products for 1.6 hours. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities.

Students and teachers experienced errors when using Imagine Edgenuity and Imagine EdgeEX services. The incident lasted 6.4 hours and affected users' ability to access and use the educational platforms normally. The issue was resolved and users were able to resume their activities without difficulty.

Imagine MyPath student usage reports and Imagine Español growth reports displayed inaccurate information for approximately 4 days. The team identified and fixed the root cause, restoring accurate reporting going forward, and backfilled any missing or incorrect data from the affected period. The incident was fully resolved after 96.8 hours with all services returning to normal operation.

Imagine Edgenuity experienced an issue where scoring alerts were incorrectly appearing for uncounted or auto-graded activities, affecting educators using the platform. The problem impacted course functionality and grading workflows for approximately 3 hours. The team identified the root cause, deployed a solution, and confirmed that users could resume normal activities without difficulty.

Odysseyware's Imagine Edgenuity platform experienced a service disruption where administrator-created schedules failed to run properly. The incident affected users' ability to access scheduled activities and lasted approximately 7 days. The issue was resolved on April 16th, restoring normal schedule functionality for all users.

Twig Science users experienced intermittent issues accessing class data within the product for approximately 1.5 hours. The technical team identified the root cause and implemented a fix. The incident was fully resolved with normal access to class data restored.

Odysseyware and other Imagine Learning products experienced an issue where roster changes made within 12 hours were not properly reflected across the platforms, affecting educators and students who rely on up-to-date class rosters. The team implemented a fix and monitored the results before fully resolving the incident. The issue lasted approximately 21.3 hours from identification to resolution.

Imagine Edgenuity experienced an issue where schedules created by administrators were not running properly. The problem affected administrative scheduling functionality within the platform for 4.5 hours. The issue was resolved and users were able to resume normal activities.