Outage in OIT Services

Authentication Outage

Resolved Major
September 25, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing issues with various University logins. This includes Cisco Agent, Jabber, Wi-Fi logins, and VPN access, though more systems may be affected. Messages may appear reporting that users are using an incorrect password, but we do not suggest users change their passwords at this time.
Components affected
OIT Services Accounts & Accesses
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/25/2024 09:08PM

We have not received any notice of instability with the previously affected services and are considering this outage resolved. Please report any account access issues to the service desk as usual, and thank you for your time!

MONITORING about 2 months ago - at 09/25/2024 07:26PM

A fix has been implemented and we are monitoring the results. Please report any continuing issues with authentication and login. Thanks so much again for your patience and understanding!

IDENTIFIED about 2 months ago - at 09/25/2024 07:14PM

We have identified the issue. A temporary fix has been put in place for Cisco (phone) access. Other systems will continue to be impacted until the root issue is resolved. We will continue to update you as the resolution continues. Thank you so much for your patience!

INVESTIGATING about 2 months ago - at 09/25/2024 06:53PM

We are still investigating the issue, and our responsible technicians have informed us that they may have found a lead. We will continue to update you as the investigation and resolution continue. Thank you so much for your patience!

INVESTIGATING about 2 months ago - at 09/25/2024 06:06PM

We are currently experiencing issues with various University logins. This includes Cisco Agent, Jabber, Wi-Fi logins, and VPN access, though more systems may be affected. Messages may appear reporting that users are using an incorrect password, but we do not suggest users change their passwords at this time.

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