Outage in OIT Services

Zoom Outage

Resolved Major
April 16, 2025 - Started 13 days ago - Lasted about 6 hours
Official incident page

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Outage Details

The Zoom service is currently experiencing issues. The NTS Service Desk is currently investigating. Thank you for your patience during the resolution of this issue. Please expect an update at 11:40 AKST.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/17/2025 01:02AM

Zoom has resolved the outage on their end. Please see Zoom's status page for the resolution details. Thank you for your patience during the resolution of this issue.

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk

MONITORING 13 days ago - at 04/16/2025 10:30PM

Zoom reports that all services have been restored, and recommends flushing your DNS cache if issues persist; instructions on doing so are below. If you have any issues following the instructions provided or continue to experience issues with Zoom functionality, please contact your campus's IT helpdesk for further assistance.

For Windows devices: open a command prompt and type "ipconfig /flushdns"
For MacOS devices: open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Thanks so much for your patience as we reported on this incident! Our next update will be made at 5:00pm AKDT if there are no further updates from Zoom before that time.

MONITORING 13 days ago - at 04/16/2025 09:03PM

Zoom has indicated that services have been restored. Updates from the vendor directly can be found on their status page.
We will continue monitoring the situation and our next update will be at 1:30PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk

IDENTIFIED 13 days ago - at 04/16/2025 08:32PM

Zoom has indicated that they are continuing to investigate the outage. Updates from the vendor directly can be found on their status page. We will continue monitoring the situation and our next update will be at 1:00PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk

INVESTIGATING 13 days ago - at 04/16/2025 08:02PM

Zoom services are still experiencing a global outage-- the vendor is reporting on the incident on their own status page, but please note that its availability is unstable. We will continue monitoring the situation and our next update will be at 12:30PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page here: https://status.zoom.us/

INVESTIGATING 13 days ago - at 04/16/2025 07:18PM

The issue with Zoom is a global outage and not related to any UA infrastructure. The NTS Service Desk is monitoring the situation. Thank you for your patience during the resolution of this issue. Please expect an update at 12:00 AKST.

INVESTIGATING 13 days ago - at 04/16/2025 07:11PM

The Zoom service is currently experiencing issues. The NTS Service Desk is currently investigating. Thank you for your patience during the resolution of this issue. Please expect an update at 11:40 AKST.

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