Banner Slowness

OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable.

The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk.

Thanks so much for your time and patience as we followed the resolution of this incident.

Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time.

Please report any continued issues with Banner speed and functionality to your campus IT helpdesk.

Thank you again for your time and patience as we followed the resolution of this issue!

Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline.

We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!

OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down.

We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!

We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!