Outage in OIT Services
Banner PROD Slowness
Major
April 09, 2026 - Started about 10 hours ago
Official incident page
Official incident page
Incident Report
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix.
Thank you for your patience during the resolution of this issue!
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Latest Updates ( sorted recent to last )
MONITORING
about 5 hours ago - at 04/10/2026 12:52AM
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
MONITORING
about 9 hours ago - at 04/09/2026 08:52PM
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
IDENTIFIED
about 9 hours ago - at 04/09/2026 08:17PM
OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals!
Thank you again for your time and understanding.
IDENTIFIED
about 10 hours ago - at 04/09/2026 06:59PM
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix.
Thank you for your patience during the resolution of this issue!
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