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Outage in OIT Services

Authentication issue is preventing login to certain UA systems.

Resolved Major
May 16, 2026 - Started 20 days ago - Lasted 16 days
Official incident page

Incident Report

There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/01/2026 05:05PM

Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

MONITORING 15 days ago - at 05/21/2026 04:30PM

As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

MONITORING 16 days ago - at 05/20/2026 04:00PM

As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

MONITORING 17 days ago - at 05/19/2026 04:21PM

As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

MONITORING 18 days ago - at 05/19/2026 12:18AM

As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

MONITORING 18 days ago - at 05/18/2026 09:36PM

As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 08:17PM

As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 07:02PM

As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 06:18PM

As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 05:14PM

As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 04:14PM

As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

IDENTIFIED 18 days ago - at 05/18/2026 03:03PM

As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

IDENTIFIED 19 days ago - at 05/18/2026 07:03AM

As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

IDENTIFIED 19 days ago - at 05/18/2026 01:19AM

As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

Our next scheduled update is 11PM. Thank you for your patience while we find a solution.

INVESTIGATING 19 days ago - at 05/17/2026 09:03PM

As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience while we find a solution.

INVESTIGATING 19 days ago - at 05/17/2026 03:52PM

The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience.

INVESTIGATING 20 days ago - at 05/17/2026 07:00AM

The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here tomorrow morning. Thank you for your patience.

INVESTIGATING 20 days ago - at 05/16/2026 11:34PM

Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

INVESTIGATING 20 days ago - at 05/16/2026 10:55PM

Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

INVESTIGATING 20 days ago - at 05/16/2026 09:31PM

Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

INVESTIGATING 20 days ago - at 05/16/2026 08:21PM

There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

INVESTIGATING 20 days ago - at 05/16/2026 07:23PM

There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

INVESTIGATING 20 days ago - at 05/16/2026 06:24PM

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

INVESTIGATING 20 days ago - at 05/16/2026 05:49PM

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

INVESTIGATING 20 days ago - at 05/16/2026 05:30PM

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

INVESTIGATING 20 days ago - at 05/16/2026 04:20PM

There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

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