Outage in OIT Services
Access to vdi.alaska.edu is unavailable
Resolved MajorIncident Report
Access to vdi.alaska.edu is unavailable, but the cause of the outage has been identified. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able to access or use Virtual Machines from that address until the issue has been resolved.
Components affected
OIT Services VDI - Virtual Desktop InfrastructureTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/25/2026 01:06AM
UA has resolved the issue with the vdi.alaska.edu and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk and thank you again for your patience during the resolution of this issue!
MONITORING
1 day ago - at 07/25/2026 12:03AM
UA has resolved the issue with the vdi.alaska.edu and confirmed the fix to be stable. This will be placed in monitoring until end of business at 5:00 PM.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
IDENTIFIED
1 day ago - at 07/24/2026 10:35PM
UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 5:00 PM.
IDENTIFIED
1 day ago - at 07/24/2026 08:55PM
UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 1:50 PM and hourly updates after.
IDENTIFIED
1 day ago - at 07/24/2026 08:12PM
UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 12:50 AM and hourly updates after.
IDENTIFIED
1 day ago - at 07/24/2026 06:55PM
UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 11:50 AM and hourly updates after.
IDENTIFIED
1 day ago - at 07/24/2026 05:46PM
Access to vdi.alaska.edu is unavailable, but the cause of the outage has been identified. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able to access or use Virtual Machines from that address until the issue has been resolved.
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