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Outage in OIT Services

UAOnline (Banner Self-Service) Outage

Major
April 08, 2026 - Started about 10 hours ago
Official incident page

Incident Report

We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected. Thank you for your patience during the resolution of this issue!
Components affected
OIT Services UAOnline

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Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 04/09/2026 01:04AM

A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.

MONITORING about 8 hours ago - at 04/08/2026 09:33PM

A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.

IDENTIFIED about 9 hours ago - at 04/08/2026 08:24PM

Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available.

Thank you for your time!

INVESTIGATING about 9 hours ago - at 04/08/2026 07:48PM

Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals.

Thank you for your time.

INVESTIGATING about 10 hours ago - at 04/08/2026 07:23PM

We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected.

Thank you for your patience during the resolution of this issue!

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