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Outage in OIT Services

UAOnline Employee Login Degraded Preformance

Resolved Minor
May 11, 2026 - Started 20 days ago - Lasted about 23 hours
Official incident page

Incident Report

We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!
Components affected
OIT Services UAOnline

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/12/2026 04:35PM

The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

MONITORING 20 days ago - at 05/12/2026 12:58AM

There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk.

We will make updates on this situation at the start of the business day 8:00am and as new information becomes available.
Thank you for your patience during the resolution of this issue!

MONITORING 20 days ago - at 05/11/2026 05:23PM

We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue.

We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available.
Thank you for your patience during the resolution of this issue!

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