Outage in OIT Services

UAOnline Partial Outage

Resolved Major
March 31, 2025 - Started 30 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We have received reports that UAOnline is currently experiencing issues, and some users may be erroneously receiving a "bad username/password, account unavailable" error when attempting to log in. The OIT Identity and Access Management team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Components affected
OIT Services Accounts & Accesses
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/01/2025 01:05AM

The UAS Information Systems and OIT Platforms, Applications, and Web Services teams have resolved the issue with UAOnline and other UA Authenticator services. Thank you for your patience during the resolution of this issue.

MONITORING 29 days ago - at 03/31/2025 10:34PM

The UAS Information Systems and OIT Platforms, Applications, and Web Services teams have identified the issue and implemented a fix. UAOnline and other UA Authenticator services are being monitored for stability. Thank you for your patience during the resolution of this issue. Please expect an update at 5:00pm today.

IDENTIFIED 30 days ago - at 03/31/2025 07:19PM

The UAS Information Systems and OIT Platforms, Applications, and Web Services teams are continuing their work to put a fix in place. Thank you for your patience during the resolution of this issue. You can expect regular updates at 3-hour intervals.

IDENTIFIED 30 days ago - at 03/31/2025 04:57PM

The OIT Identity and Access Management and UAS Information Systems teams have identified the issue and are working to resolve it. Thank you for your patience during the resolution of this issue. You can expect updates as progress is made, and regularly at 3-hour intervals.

INVESTIGATING 30 days ago - at 03/31/2025 04:13PM

We have received reports that UAOnline is currently experiencing issues, and some users may be erroneously receiving a "bad username/password, account unavailable" error when attempting to log in. The OIT Identity and Access Management team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

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