Outage in OIT Services

UA Network Service Degradation

Resolved Major
September 06, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

Incident Report

We have received reports of intermittent degraded UA network performance. The OIT Telecommunications team has reached out to our circuit provider, who are currently investigating potential intermittent issues with their fiber. Until we hear otherwise, users may continue seeing intermittent outages in the future. We will provide updates as we receive further information, or at opening on Monday (~07:30am), whichever comes first. Thank you for your patience during the resolution of this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/09/2025 03:37PM

ACS is continuing to investigate the causes of recent incidents that affected us, but we do not expect any future issues to be related to the initial outage and are ending reporting at this time. Internet connectivity and speeds have been largely stable since the weekend; please report any new or continuing network issues to your campus's IT helpdesk as usual. Thanks so much for your time as we monitored this issue.

INVESTIGATING about 2 months ago - at 09/08/2025 11:53PM

No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!

INVESTIGATING about 2 months ago - at 09/08/2025 08:54PM

No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!

INVESTIGATING about 2 months ago - at 09/08/2025 05:53PM

OIT Networking reports that ACS has identified the area where the issue occurred but they have yet to determine the exact cause of the event. We will continue to report at three-hour intervals, and when any new information becomes available. Thank you so much for your time!

INVESTIGATING about 2 months ago - at 09/08/2025 03:33PM

We have not yet received any updates from ACS, our internet service provider. The OIT Networking team is continuing to monitor their channels of communication with this vendor, and we will report any new information as it becomes available, and at 3-hour intervals. Thank you again for your patience during the resolution of this issue.

INVESTIGATING about 2 months ago - at 09/06/2025 11:43PM

We have received reports of intermittent degraded UA network performance. The OIT Telecommunications team has reached out to our circuit provider, who are currently investigating potential intermittent issues with their fiber. Until we hear otherwise, users may continue seeing intermittent outages in the future.

We will provide updates as we receive further information, or at opening on Monday (~07:30am), whichever comes first. Thank you for your patience during the resolution of this issue.

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