Incident Alerted

This incident has been resolved.

We've completed our work and are continuing to monitor closely.

We're continuing work on permanent resolution for this issue. Our scheduled maintenance window has closed but we expect heightened disconnects to continue for another 30-40 minutes. We'll update here when work is complete.

Unfortunately, we're seeing an elevated rate of unexpected agent disconnects in Olark Classic. We're continuing to work on a resolution for is as our highest priority.

In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.

Further updates have been deployed and users should see Olark Classic begin to return to normal. We're continuing to monitor closely.

Changes we implemented yesterday appear to have slowed the instance of disconnection but we are still seeing unexpected disconnections from Olark Classic. Resolution of this issue continues to be our top priority.

In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.

We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely.

We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic.

We are continuing to work on a fix for this issue.

We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here.

We're continuing to work on a fix for the cause of the Olark Classic agent disconnects.

We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix.

We are continuing to investigate this issue.

We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly.

We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.