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Outage Details
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 05/13/2025 10:30PM
We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely.
IDENTIFIED
about 10 hours ago - at 05/13/2025 02:48PM
We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic.
IDENTIFIED
1 day ago - at 05/12/2025 11:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/12/2025 09:57PM
We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here.
IDENTIFIED
1 day ago - at 05/12/2025 07:05PM
We're continuing to work on a fix for the cause of the Olark Classic agent disconnects.
IDENTIFIED
1 day ago - at 05/12/2025 06:09PM
We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix.
INVESTIGATING
1 day ago - at 05/12/2025 05:38PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/12/2025 04:13PM
We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly.
INVESTIGATING
1 day ago - at 05/12/2025 03:15PM
We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information.
INVESTIGATING
1 day ago - at 05/12/2025 03:03PM
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Latest Olark outages
Network instability - 4 days ago
Incident Alerted - 8 days ago
Incident Alerted - about 1 month ago
Incident Alerted - about 2 months ago
Incident Alerted - 3 months ago
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