Outage in Olark

Incident Alerted

Resolved Minor

February 19, 2026 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Components affected

Olark Visitor messages

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/19/2026 10:09PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/19/2026 08:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/19/2026 08:24PM

Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

MONITORING about 2 months ago - at 02/19/2026 07:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/19/2026 06:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/19/2026 06:26PM

We're investigating reports that visitor messages are not appearing the agent console.

INVESTIGATING about 2 months ago - at 02/19/2026 06:24PM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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