Outage in Olark
Incident Alerted
Resolved MinorIncident Report
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Components affected
Olark Visitor messagesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/19/2026 10:09PM
This incident has been resolved.
MONITORING
3 months ago - at 02/19/2026 08:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/19/2026 08:24PM
Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.
MONITORING
3 months ago - at 02/19/2026 07:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/19/2026 06:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 02/19/2026 06:26PM
We're investigating reports that visitor messages are not appearing the agent console.
INVESTIGATING
3 months ago - at 02/19/2026 06:24PM
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
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