Outage in Olark
Incident Alerted
Resolved MajorIncident Report
We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.
Components affected
Olark chat.olark.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/16/2026 04:09PM
The issue regarding users being unable to login to https://chat.olark.com has been resolved.
MONITORING
15 days ago - at 05/16/2026 03:43PM
An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.
INVESTIGATING
15 days ago - at 05/16/2026 11:33AM
We are continuing to investigate this issue.
INVESTIGATING
15 days ago - at 05/16/2026 11:31AM
We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.
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