Outage in Olo

Loyalty Partner Issues: Punchh

Resolved Minor
August 17, 2025 - Started about 15 hours ago - Lasted 33 minutes
Official incident page

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Outage Details

We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders. See https://status.punchh.com/incidents/06prk1z208jc
Components affected
Olo Loyalty Partners
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 08/17/2025 06:24AM

This incident has been resolved.

MONITORING about 14 hours ago - at 08/17/2025 06:04AM

Service with Punchh has returned to normal and we are actively monitoring at this time. See https://status.punchh.com/incidents/06prk1z208jc

IDENTIFIED about 15 hours ago - at 08/17/2025 05:54AM

We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders. See https://status.punchh.com/incidents/06prk1z208jc

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