Outage in Olo
Payment Processor Issues: Paymentech
Resolved MinorIncident Report
Summary AI Generated
Olo experienced elevated payment processing errors through their Paymentech payment provider, affecting ordering capabilities at locations using Paymentech for payment processing. The incident lasted 1.2 hours before Paymentech transactions returned to normal and the issue was resolved.
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
Components affected
Olo Payment Processing PartnersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/27/2026 07:41PM
This incident has been resolved.
MONITORING
4 days ago - at 04/27/2026 07:30PM
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
INVESTIGATING
4 days ago - at 04/27/2026 06:35PM
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
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