Outage in Olo
Point of Sale Partner Issues: NCR Cloud
Resolved MajorIncident Report
Summary AI Generated
Olo experienced elevated errors processing orders through NCR Cloud for approximately 2.7 hours, impacting the Ordering API, Desktop Web Ordering, Switchboard, and Point of Sale Partners at NCR Cloud-connected locations. Orders were unable to process successfully during the disruption. The incident was resolved after orders were confirmed processing successfully through NCR Cloud.
We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.
Components affected
Olo Desktop Web Ordering Olo Switchboard Olo Point of Sale Partners Olo Ordering APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/21/2026 10:21PM
This incident has been resolved.
MONITORING
27 days ago - at 06/21/2026 10:03PM
We are seeing orders being processed successfully through NCR. We are continuing to monitor the situation.
INVESTIGATING
27 days ago - at 06/21/2026 07:42PM
We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.
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