Outage in Ometria

Pages not loading

Resolved Major
July 29, 2024 - Started 10 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.
Components affected
Ometria Automation messages - other Ometria Transactional messages Ometria Automation messages - Welcome campaigns Ometria Broadcast messages
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/30/2024 08:15AM

The issue has been resolved, and all components are operational.

MONITORING 10 months ago - at 07/29/2024 04:00PM

We are continuing to monitor the fixes which were applied and aware of a few isolated reports of latency within the platform which are being reviewed.

We have also been made aware that during the incident, Automation sends were held and later released.

Apologies for the incorrect information shared previously.

MONITORING 10 months ago - at 07/29/2024 02:44PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/29/2024 02:22PM

We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.

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