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Outage in Omni Analytics

Query Execution Delays

Resolved Major
October 20, 2025 - Started 4 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/21/2025 12:18AM

Our monitoring has not shown any signs of lingering issues in the hour following our cloud providers marking of their incident as closed. We are considering this incident resolved.

MONITORING 4 months ago - at 10/20/2025 09:11PM

Our monitoring has been showing stable for the last hour despite our cloud provider maintaining degraded service status. We are expecting Omni services to be performing as expected.

We will continue to monitor until our cloud provider reports all systems are stable.

IDENTIFIED 4 months ago - at 10/20/2025 07:47PM

We have been able to add some new resources to our infrastructure. Monitoring shows some improvement may be experienced in query processing.

We are continuing to monitor and attempt to return to a fully stable service as soon as is allowed by our cloud provider's state of service.

IDENTIFIED 4 months ago - at 10/20/2025 05:17PM

No change from last status update. We continue to monitor closely and will scale up resources as soon as our cloud provider allows.

Query execution is still backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.

IDENTIFIED 4 months ago - at 10/20/2025 02:23PM

Query execution is backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.

IDENTIFIED 4 months ago - at 10/20/2025 02:20PM

We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.

Latest Omni Analytics outages

Partial Dashboard Loading Issues - about 2 months ago
Slowness in Omni detected - 2 months ago

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