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Outage in Omni Analytics

Partial Dashboard Loading Issues

Resolved Minor
December 15, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports that some users are encountering "Internal Server Error" (500) when attempting to load certain dashboards. Our engineering team is actively investigating the root cause and is initiating a rollback of the recent deployment. We apologize for the disruption and will provide an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/15/2025 09:31PM

This incident has been resolved.

MONITORING 3 months ago - at 12/15/2025 08:58PM

A fix has been released, and previously erroring dashboards are now loading successfully. We are continuing to monitor the incident to make sure there are no remaining issues for our users.

IDENTIFIED 3 months ago - at 12/15/2025 08:38PM

The team has identified the cause of the issue as being related to timeframes in drill fields. A fix is in progress.

INVESTIGATING 3 months ago - at 12/15/2025 08:29PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 12/15/2025 08:23PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 12/15/2025 08:12PM

We are currently investigating reports that some users are encountering "Internal Server Error" (500) when attempting to load certain dashboards. Our engineering team is actively investigating the root cause and is initiating a rollback of the recent deployment. We apologize for the disruption and will provide an update shortly.

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