Outage in Omni Analytics
DNS Resolution Issues for Some Users caused by their ISP
Resolved MinorIncident Report
Summary AI Generated
Some users experienced difficulty accessing their Omni Analytics instance due to DNS resolution issues affecting certain ISPs, while Omni's infrastructure remained healthy. The issue was isolated to specific internet service providers and did not originate from Omni's systems. The incident was resolved after 3.8 hours when the primary DNS provider fixed their underlying issue, with users who switched ISPs reporting immediate resolution.
We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end.
Users who can change their ISP have reported the issue resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/17/2026 08:36PM
The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.
IDENTIFIED
14 days ago - at 04/17/2026 04:53PM
We will leave this incident up for some time to help users understand the source of their access issue.
IDENTIFIED
14 days ago - at 04/17/2026 04:51PM
This issue has been diagnosed and is not caused by Omni or the infrastructure we use.
INVESTIGATING
14 days ago - at 04/17/2026 04:51PM
We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end.
Users who can change their ISP have reported the issue resolved.
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