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Outage in Omni Analytics

Omni pages not accessible

Resolved Major
September 08, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring picked up a spike in errors and we have begun getting reports from users. The team is investigating on highest priority

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/08/2025 07:15PM

We are now considering this incident resolved. A recent code change generated unexpectedly large database queries that saturated CPU resources, leading to query timeouts and subsequent connection failures. We initiated a rapid rollback once the cause was identified. Since mitigating we have reverted the change and are working to prevent similar issues in the future.

IDENTIFIED 8 months ago - at 09/08/2025 06:29PM

We have completed rolling out the mitigation for this incident and are now in the monitoring phase.

IDENTIFIED 8 months ago - at 09/08/2025 06:02PM

We have identified the source of the issue and are in the process of rapidly reverting a change to resolve.

INVESTIGATING 8 months ago - at 09/08/2025 05:57PM

Our monitoring picked up a spike in errors and we have begun getting reports from users. The team is investigating on highest priority

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