Outage in Omnissa Access
Horizon Cloud Service next-gen: Issue Impacting VM Provisioning - Japan Region
Resolved MajorIncident Report
Summary AI Generated
Omnissa Access experienced a major incident affecting VM provisioning in the Japan region, causing delays and failures when customers attempted to create, delete, or update Desktop Pools. The issue lasted 2.6 hours before the Horizon Cloud team completed remediation actions and restored normal service functionality. The incident was fully resolved with continued monitoring to ensure complete recovery.
The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools.
We are actively working to determine the root cause and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/22/2026 12:31PM
The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
MONITORING
15 days ago - at 04/22/2026 12:02PM
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
IDENTIFIED
15 days ago - at 04/22/2026 10:57AM
Customers may experience delays or failures when creating, deleting, or updating Desktop Pools in the Japan Region.
We are actively working to mitigate the issue and will provide updates as more information becomes available.
IDENTIFIED
15 days ago - at 04/22/2026 09:59AM
The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools.
We are actively working to determine the root cause and will provide updates as more information becomes available.
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