Outage in Omnivore.io

Brink API - Increased error rate and Timeouts

Resolved Major
January 27, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Beginning around 16:50 UTC, we began seeing an increased number of timeouts when calling the Brink API impacting our Brink Locations. API calls to fetch Tickets will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Brink
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/27/2024 05:38PM

Error rates returned to normal levels around 17:20 UTC. We will continue to monitor for any further increases.

MONITORING over 1 year ago - at 01/27/2024 05:05PM

After further investigation, we have found that the timeouts are only happening when making calls to https://api22.brinkpos.net. All other Brink hosts seem to be operational.

MONITORING over 1 year ago - at 01/27/2024 04:53PM

Beginning around 16:50 UTC, we began seeing an increased number of timeouts when calling the Brink API impacting our Brink Locations. API calls to fetch Tickets will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

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