Outage in Omnivore.io

Brink API - Increased error rate

Resolved Major
February 15, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Beginning around 07:40, we began seeing an increased number of errors when calling the Brink API impacting ticket reads and clock entries. API calls to ticket reads and clock entries will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Brink
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/15/2024 09:19AM

Around 9:15 UTC Brink API calls began to succeed.

MONITORING over 1 year ago - at 02/15/2024 08:07AM

Beginning around 07:40, we began seeing an increased number of errors when calling the Brink API impacting ticket reads and clock entries. API calls to ticket reads and clock entries will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

Latest Omnivore.io outages

Omnivore API Outage - about 1 month ago
Omnivore Connectivity Issue - 4 months ago
NCR CloudConnect API - Increased error rate - 7 months ago
Brink API - Increased Error Rate for Ticket Calls - about 1 year ago
Agents Offline - over 1 year ago

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