Outage in One.com

Unable to handle tickets due to Zendesk problems

Resolved Minor
December 05, 2025 - Started about 1 month ago - Lasted 23 minutes
Official incident page

Incident Report

We’re currently experiencing an issue caused by an ongoing Cloudflare outage, which is impacting Zendesk - our support system. As a result, we’re temporarily unable to receive or respond to incoming chats, emails & phone calls. Although the issue is outside of our control, we are actively monitoring the situation and will post an update here as soon as we have more information. You can follow Cloudflare’s status updates here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
Components affected
One.com General availability

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/05/2025 09:28AM

The issue has been resolved by Cloudflare and we are once again able to manage our incoming tickets.

https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

INVESTIGATING about 1 month ago - at 12/05/2025 09:08AM

We’re currently experiencing an issue caused by an ongoing Cloudflare outage, which is impacting Zendesk - our support system. As a result, we’re temporarily unable to receive or respond to incoming chats, emails & phone calls.

Although the issue is outside of our control, we are actively monitoring the situation and will post an update here as soon as we have more information.

You can follow Cloudflare’s status updates here:
https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Latest One.com outages

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Issues with Webmail - about 2 months ago

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