Outage in OneTrust

IM-699 Consent & Preferences Service Degradation

Resolved Minor
August 23, 2024 - Started 4 months ago - Lasted 1 day

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Outage Details

We’ve identified an issue where users may encounter intermittent latency when accessing the Consent & Preference service through the UAT-DE environment.

Customers may observe the following behaviours:

  • delays when creating preference centre
  • delays when verifying the status of the latest transactions for receipts
  • delays to /api/consentmanager/v1/datasubjects
  • delays to /api/consentmanager/v1/datasubjects/profiles

We’re investigating the issue and will provide an update as soon as possible.

Components affected
OneTrust UAT-DE: Admin Portal

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