Outage in OneTrust

IM-756 - Privacy & Data Governance - Consent Management

Resolved Major
September 30, 2024 - Started 3 months ago - Lasted about 5 hours

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Outage Details

We’ve identified an issue where users may experience any of the following behaviours:

  • Inability to create preference center
  • Failed authentication token requests, rendering customers unable to use any of the main application APIs
  • Inability to verify the status of recent transactions for receipts
  • Non-functional endpoint for /api/consentmanager/v1/datasubjects
  • Non-functional endpoint for /api/consentmanager/v1/datasubjects/profiles

The impact is limited to users accessing the service through the Consent Management module through the APP-HC environment.

We’re investigating the issue and will provide an update as soon as possible.

Components affected
OneTrust APP-HC: Admin Portal

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