Outage in OneTrust

Degradation in APP - Consent Receipts Services

Resolved Minor
April 22, 2025 - Started 7 days ago - Lasted about 9 hours

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Outage Details

We have identified a performance degradation impacting our Consent Receipts services in the APP environment. As a result, you may experience delays or failures in the following areas:

Behaviour:

  • Failures in Consent Receipt calls initiated from Customer API workflows

  • Failures in Consent Receipt calls from CMP-configured websites and SDKS

Impact:

  • Customer API workflows attempting to retrieve DS (Data Subject) details may fail.

Our teams are actively investigating the issue and working on a resolution.

We will provide further updates as soon as possible

Components affected
OneTrust APP: Consent Receipts

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