Outage in Thales OneWelcome

Investigating issues with Third Party Integration (eHerkenning, DigiD)

Resolved Minor
October 02, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2025 11:13AM

This incident has been resolved.

MONITORING 3 months ago - at 10/02/2025 11:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/02/2025 11:02AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/02/2025 10:22AM

Investigating - We have discovered a potential issue Proxy disruption in Multiple POP in EMEA region for Imperva. Technical teams are investigating. Further updates to follow.

INVESTIGATING 3 months ago - at 10/02/2025 10:16AM

The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD)

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

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