Outage in Thales OneWelcome
Cloud WAF Ongoing Incident
Resolved MajorIncident Report
Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here:
https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ
Thank you.
Components affected
Thales OneWelcome EU Service ZoneTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 05/21/2026 08:51PM
We will now close this incident.
INVESTIGATING
29 days ago - at 05/21/2026 12:49PM
The affected customers have been returned to operational status; however, the WAF is still experiencing issues. We will keep this incident open until we get confirmation that all issues have been resolved.
INVESTIGATING
about 1 month ago - at 05/20/2026 10:27PM
Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here:
https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ
Thank you.
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