Investigating issues with Authentication Services

Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.

We are implementing a fix that should ensure continued stability and prevent recurrence.

The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.

While services have been stable for some time, we are still working on the longer-term fix.

The Thales incident Response Team is currently working towards service restoration.

We will provide further updates as they become available.

The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution.

At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.