Outage in Thales OneWelcome
Investigating issues with Authentication
Resolved MajorIncident Report
The Thales incident Response Team is currently working towards service restoration.
We will provide further updates as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/01/2026 05:14PM
All services are stable and behaving as expected. An Incident report will be made available within 5 business days.
MONITORING
15 days ago - at 09/01/2026 02:55PM
The issue with Authentication Services has been resolved, and, where necessary, corrective action was taken for the customers affected.
We will monitor for any anomalies before closing the incident.
IDENTIFIED
15 days ago - at 09/01/2026 02:43PM
We have identified the misbehaving back-end component and have made some changes and are validating the results.
We will provide further updates as they become available.
INVESTIGATING
15 days ago - at 09/01/2026 02:20PM
The Thales incident Response Team is currently working towards service restoration.
We will provide further updates as they become available.
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