Outage in Thales OneWelcome

Investigating issues with Events Reporting

Resolved Minor

August 28, 2026 - Started 20 days ago - Lasted about 5 hours
Official incident page

Incident Report

The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

Components affected

Thales OneWelcome EU Service Zone

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 08/28/2026 09:47AM

This incident has been resolved.

MONITORING 20 days ago - at 08/28/2026 06:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 08/28/2026 05:08AM

A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.

INVESTIGATING 20 days ago - at 08/28/2026 04:31AM

The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

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