Outage in Thales OneWelcome

Investigating issues with Third Party Integration: DigiD

Resolved Major

September 24, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

Components affected

Thales OneWelcome EU Service Zone

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 09/24/2026 04:18PM

This incident has been resolved.

MONITORING 13 days ago - at 09/24/2026 03:12PM

We are seeing a significant decrease in errors coming from the DigiID endpoint. We are closely monitoring, but it appears they are resolving the issue on their end.

IDENTIFIED 13 days ago - at 09/24/2026 02:18PM

We have confirmed that the OneWelcome Identity Platform is functioning as expected and that the issue is specific to DigiID. https://allestoringen.nl/en/status/digid/

INVESTIGATING 13 days ago - at 09/24/2026 02:11PM

The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD)

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

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