Outage in Thales OneWelcome
SMS Service Provider end service Full outage
Resolved MajorIncident Report
We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service.
We apologize for any inconvenience. Please expect the next update in 60 minutes.
Components affected
Thales OneWelcome EU Service ZoneTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/03/2026 02:19PM
This incident has been resolved.
MONITORING
4 days ago - at 08/03/2026 08:54AM
The issue affecting our SMS service has been addressed. Our team is actively monitoring the system to ensure full stability.
IDENTIFIED
4 days ago - at 08/03/2026 06:29AM
Issue with the SMS Services has been resolved now. We are monitoring it.
IDENTIFIED
4 days ago - at 08/03/2026 06:28AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 08/03/2026 05:00AM
We are continuing to work with our SMS vendor to restore service.
We will provide further updates as they become available.
INVESTIGATING
4 days ago - at 08/03/2026 01:42AM
We are continuing to work with our SMS vendor to restore service.
We will provide further updates as they become available.
INVESTIGATING
4 days ago - at 08/02/2026 10:14PM
We are working with our SMS vendor to restore service.
We will provide further updates as they become available.
INVESTIGATING
4 days ago - at 08/02/2026 10:03PM
The Thales incident Response Team is currently working towards service restoration.
We will provide further updates as they become available.
INVESTIGATING
4 days ago - at 08/02/2026 08:47PM
The Thales incident Response Team is currently working towards service restoration.
We will provide further updates as they become available.
INVESTIGATING
4 days ago - at 08/02/2026 08:23PM
We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service.
We apologize for any inconvenience. Please expect the next update in 60 minutes.
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