Outage in Onfido

Dashboard Users unable to Login

Resolved Minor
February 05, 2025 - Started 3 months ago - Lasted 14 minutes
Official incident page

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Outage Details

We are monitoring an issue where Users were unable to login when trying to access the Dashboard in the EU region. The issue started at 17:38 UTC and a fix was deployed at 18:51 UTC. Users that were already logged in into the Dashboard were unaffected.
Components affected
Onfido Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/05/2025 07:21PM

This incident has been resolved.

MONITORING 3 months ago - at 02/05/2025 07:10PM

We are monitoring an issue where Users were unable to login when trying to access the Dashboard in the EU region.

The issue started at 17:38 UTC and a fix was deployed at 18:51 UTC.

Users that were already logged in into the Dashboard were unaffected.

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