Outage in Onfido

Increased latency on check creation

Resolved Minor
March 31, 2025 - Started about 1 month ago - Lasted 23 minutes
Official incident page

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Outage Details

We've currently experiencing issues that are negatively impacting latency on check completion.
Components affected
Onfido Document Verification
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 10:03PM

This incident has been resolved. A small backlog of manual tasks will be cleared within the next 1-2 hours.

MONITORING about 1 month ago - at 03/31/2025 09:43PM

The issue has been resolved and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/31/2025 09:41PM

We've currently experiencing issues that are negatively impacting latency on check completion.

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