Outage in Onfido

Watchlist KYC Fallback

Resolved Minor
January 14, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

Onfido's data partner for Watchlist KYC (not full) has been experiencing issues starting on Jan 14, 2025 - 11:40 UTC. Some of Onfido’s Watchlist KYC checks may not complete and may remain in the 'pending' status. The fallback provider has been enabled as a replacement. As soon as possible, Onfido will re-run any checks that are pending. We apologise for any inconvenience this may cause.
Components affected
Onfido Watchlist Onfido Watchlist

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/14/2025 08:09PM

This incident has been resolved.

MONITORING 9 months ago - at 01/14/2025 04:42PM

A fix has been implemented and is currently in testing.

INVESTIGATING 9 months ago - at 01/14/2025 04:41PM

Onfido's data partner for Watchlist KYC (not full) has been experiencing issues starting on Jan 14, 2025 - 11:40 UTC.

Some of Onfido’s Watchlist KYC checks may not complete and may remain in the 'pending' status. The fallback provider has been enabled as a replacement. As soon as possible, Onfido will re-run any checks that are pending.

We apologise for any inconvenience this may cause.

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