Increased error rates and slowness for isolated accounts

This issue has long been resolved; the "monitoring" status was left up erroneously.

Services appear to be running optimally. Resolving this issue, but will continue to monitor for any changes.

Services have been restored, we will continue to observe performance and stability.

The impacted database services are currently undergoing automated verification.

We are bringing some degraded services back online currently. Resolution is expected soon.

Currently addressing a serious issue with some underlying database hardware.

We are continuing to monitor the impacted accounts.

The majority of issues have been resolved. If you believe that your account is impacted, please contact support@ontraport.com.

This issue will be left in "minor" and "monitoring" states until we are certain that per-account issues have been resolved.

The majority of issues have been resolved, but if you believe your account to be impacted by this service issue please contact support@ontraport.com for further investigation.

Efforts will continue until complete resolution.

Around 23:00 Pacific time, we will be doing some triage that will result in a couple minutes of downtime to address this; while our initial fixes did reduce impact, they were not complete, so some emergency maintenance will be necessary.

The initial fix reduced incidence of problems, but did not fully resolve the issue. Efforts to address this are continuing.

We are continuing to monitor for any further issues.

The fix is being applied and we will be observing if it fully resolves the issue.

We are working on a fix for this and have a path forward. Updates to follow as timelines for implementation are identified.

We are currently investigating an issue that is impacting isolated accounts which result in error messages and slow loading of content. We are aware of the underlying issue and are working to find a fix.